Our People
At IIMI, the client’s needs always come first.
Our employees are our greatest asset in achieving this mission. More than 1400 employees make up the IIMI family, in addition to a pool of trained on-call operators. Most of our staff members are cross-trained on multiple projects. This gives us the flexibility to ramp up quickly and accommodate fluctuating volume without disruptions.
Every employee undergoes a thorough background check before hiring. Once hired, employees go through a rigorous training program. We teach them our processes, what clients expect from us, and the importance of our confidentiality, quality, and reliability pledge.
Our people are committed to working at IIMI for the following five reasons:
- Quality of co-workers
- Integrity, ethical standards, and values
- IIMI mission
- Compensation and benefits
- Work environment
Our human resource policies:
- Comprehensive training
- Every employee signs an NDA
- Overtime pay
- Unpaid leaves of absence for exams and family reasons
- Extra pay for working third shift and holidays
- No child labor
- Women and minorities represented at every level
- Generous compensation policy, exceeding national norms
- Compensation generally include fixed basic salary and performance-driven bonuses tied to quality and quantity